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I have tried using, devoid of achievement to reach your consumer service Office. I misread the flight time for your flight 3530 and need to alter it. I attempted contacting within 5 minutes of reserving this flight but have experienced no response.
– Flip your strategy and also to not address The client like dirt. Comprehend that they are your ‘bread and butter’ and devoid of them you wouldn’t be in operation whatsoever.
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Following looking through A few of these critiques I am incredibly upset AA would not hire new administration. I'd a problem with leaving our iPad to the airplane. After i went back on the gate no one would make an effort to return to the aircraft and Look at.
I'm a million member and always get pleasure from touring on AA,but U.S. Air is not any good. The staff is rather rude
I can't believe that you board travellers just before doing all of your checks over the plane. Leaving your buyers trapped for more than 2 hrs without having to small info is full bullshit. While you are generally the same as each individual airline With this regard, it’s just not satisfactory to take care of your shoppers in this way.
I'm composing to specific my disappointment with my recent vacation. I created preparations through American Airways to ensure I could use my points and I had been happy with that. I obtained a great rate. Due to an unexpected and unfortunate stability breach at Albany Airport my flight to Norfolk was delayed two hours. We rebooked to Newport News in lieu of Norfolk to obtain there at a decent hour. Our luggage on the other hand went to Norfolk. We rented a car or truck and picked our baggage.Around the return flight and checked our baggage and then bought an email from YOU telling us of a hold off and based on the information YOU delivered we rebooked to your later on flight.
client service agent from your “know-how”/Internet staff named lisa in fact HUNG UP on me Once i was chatting. i’ve in no way had this type of very poor practical experience prior to. she was really rude in advance of hanging up.
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I also desire to comment on the wonderful service AA presents to the handicapped. I'm 84 several years old and now require wheelchair help to have all over while in the airports. I was astonished and delighted on the guidance I acquired, and also with the attitudes on the people who assisted me Along with a fantastic read the wheelchair aid, as well as the motorists with the handicap carts in Charlotte airport. They ended up all so helpful and very friendly as well.
My complaint is, on March 8th. My baggage was delayed from Chicago, my place was Dane County Airport Madison Wi. When it experienced arrived, it absolutely was delivered. Nonetheless, the luggage had been destroyed and taped up. I known as in a criticism at once. I had been givin many cell phone numbers and the firt one was merely a recording to depart my telephone and somebody would get again to me.
I have tried out reserving flights from Charlotte ,NC to Tobago. I'm not able to e-book these flight on yours or US Airs Web-sites,having said that I'm able to book them on Expedia and Travelocity. I didn’t desire to reserve these using a 2nd bash.